TERMS AND CONDITIONS
Postponing, Cancellation & No Show Policy
Due to limited availability on our calendar, travel schedule and many other factors, we request that you give at least 48 hours notice to cancel a scheduled appointment of a booked session. This gives us the opportunity to fill your appointment slot, should you not be able to attend the booking. You may cancel your appointment by phone or email.
Your appointment is very important to us. However, we understand there are unexpected situations that may conflict with our appointment time. Any cancellation or rescheduling made less than 48 hours before our appointment time will be considered a no-show and will result in your forfeiting payment for the booking. In the event of a true, unavoidable emergency, we will do our best to reschedule your service for another time that is convenient to you.
We reserve the right to cancel or reschedule an appointment at any time due to unforeseen situations that may be due to a medical, travel, or personal situation
Refund Policy
When you sign up for this appointment, you are holding a spot on our calendar to provide the best service possible to you. We hope you will take advantage of our time together, but if you do not, we unfortunately cannot provide a refund. We will work with you to the best of our ability to accommodate schedules to ensure you get the most out of this program. To encourage commitment to training, refunds are not offered.
Refunds are not available once a session or, in the case of a package, once the first session has commenced. In the case of a cancellation made at too short notice (less than 48-hours’ notice) refunds are also not applicable.
In the unfortunate circumstance that your dog passes away, previously unused, paid training sessions will graciously be refunded.
Where a refund is requested and approved, we will process your refund within 10 working days and via the same payment method money was received.
Registering & Booking
- All blended learning sessions are on line and are held at your home or other suitable locations.
- Register for training services by completing our Training Consultation form. A session is not confirmed until we have received payment.
- All arrangements are made by email.
- We can only provide in-home sessions within our coverage area.
- By forwarding payment, you agree to the terms of service laid out in your Booking Email and on our website.
Vaccination Policy
Canine Connect strongly supports the use of vaccination in the control of infectious disease in companion animals. It recognises that adverse reactions, including lack of efficacy may occasionally occur, but that the overall benefit/risk analysis strongly supports the continued use of vaccination to control major infectious diseases.
Canine Connect strongly recommends that all animals should receive the benefit of solid protective immunity from life-threatening infectious diseases that is conferred by vaccination using licensed veterinary products.
Your Training Session
- If your dog has been ill, had diarrhoea or vomiting, or otherwise unwell in the 48 hours before your session, please contact us before our scheduled session; it may be better to miss the session for your dog’s comfort but we will discuss the next best steps.
- We aim to be on time for your session, but where traffic or unforeseen circumstances make us late, we will contact you immediately to let you know.
- We are unable to make up for time lost during your session due to interruptions, preparing or eating meals, taking phone calls, or interacting with children who attend.
You & Your Dog
You are, by law, responsible for your dog’s behaviour at all times. Advice given by Canine Connect is based on the information you provide during the registration process and at your session. All training advice is implemented at the clients’ own risk.
All dog training, including session, package and course activities are participated in at your own risk. Canine Connect trainers cannot accept any responsibility or liability for any injuries or losses sustained during training activities.
You are responsible for your dog’s safety and behaviour at all times and you are advised to ensure you have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by your dog to property or to a third party.
There can be no guarantees in terms of success with training and behaviour programs as there are many variables affecting your dog’s behaviour.
A training program relies on your commitment for its success. Canine Connect will support you and will be available to offer guidance as you work through the program.
We endeavour to respond to client queries within 48 hours of receiving the email or message.
Compliance Policy
All Canine Connect clients are expected to comply with the following policy.
- Attend scheduled appointments in a timely manner and fully prepared to participate.
- All recommendations must be followed as intended. Written notes will be provided as supplemental material to facilitate learning and document recommendations for future reference.
- Clients are to follow the instructions that are given by the trainer. Any deviation of the training techniques discussed can and will change the expected results of the training. If you resort to methods which are not condoned by the trainer, your lessons may be forfeited based on the trainer’s judgment.
- Appointments are not transferable to another group class or another dog.
